WHEN YOU USE OUR SERVICES,
YOU ARE TRUSTING US WITH YOUR INFORMATION. WE UNDERSTAND THIS AS A GREAT RESPONSIBILITY AND WE WORK
SERIOUSLY TO PROTECT THESE
INFORMATION AND PUT YOU IN CONTROL.
WE VALUE TRANSPARENCY
IN THE WAY AS
WE ACCESS E
WE USE THE
DATA COLLECTED.
what kind of information
we collect?
We receive, collect and archive the information you add to our website or otherwise provide to us.
In addition, we collect the IP address used to connect your computer to the Internet; login data; email address; password; computer and internet information and purchase history.
We may use tools to measure and collect browsing information, including page response time, total time spent on certain pages, page interaction information and the methods used to leave the page.
We also collect personally identifiable information (including name, email, means of communication); payment details, comments, feedback, recommendations and personal profile.
How do we collect the
information?
When you transact on our website, as part of the procedure, we collect the personal information you provide such as your name, address and email address.
Your personal information will be used for the specific actions mentioned below only.
Why
we collect
These information
To provide our Users with ongoing customer assistance and technical support;
To provide and operate the Services;
To provide our users with ongoing customer assistance and technical support;
To be able to contact our visitors and users with general or personalized notices related to services and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which may be used by us or our business partners to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we store, use and share visitors' personal information?
Our business is hosted by a service provider that has an online platform that allows us to sell products and services to our customers.
Your information may be stored in our database, in addition to platform databases that store your information on secure servers behind a firewall.
All direct payment entries offered on the website and used by our company adhere to the standards set by PCI-DSS, managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How we communicate with visitors
from the website
We may contact you to notify you about your account, to help you resolve an issue related to your account, to resolve a payment dispute, to collect fees or debts, for surveys or questionnaires, for news about our company or for any other reason that it is necessary to revise our contract in accordance with local laws.
For this purpose, we may contact you via email, telephone, text messages or any other means provided by you.
How can site visitors withdraw their consent?
If you no longer want us to collect your personal information, please contact us at smartvip@smartvip.com.br or send us a message at: Alameda Santos, 1165, 2nd floor, Jardins, São Paulo, SP.
Privacy policy updates
We have the right to modify this privacy policy at any time, so please check back regularly.
Changes and clarifications will be immediately put into practice after the change on our website.
If we make changes to the materials in this policy, we will notify you so that you are aware of the information we collect and how we use it.
Questions
and your information
of contact
If you would like to: access, correct or delete any information we have collected about you, please feel free to contact us at smartvip@smartvip.com.br or contact us at Alameda Santos, 1165, 2º andar, Jardins, São Paulo, SP .
Do you know
Which are they
Your rights?
With regard to your Personal Data, the General Law for the Protection of Personal Data (Law nº 13.709/2020) guarantees you the following rights:
Access: right to be informed and have access to your personal data that are under the responsibility of Smartvip;
Correction: right to request the update or change of your personal data, which is outdated, incomplete or incorrect;
Portability: right to request that the personal data processed by Smartvip be transferred to another company, which you indicate;
Deletion: right to have your personal data deleted from Smartvip's databases, subject to legal limitations;
Anonymization or blocking: right to request that Personal Data, which are excessive due to the treatment carried out by Smartvip, be anonymized or blocked;
Revocation: right to revoke your consent to the processing of your Personal Data by Smartvip;
Information: right to be informed about the sharing of Personal Data carried out by Smartvip and the possibility and consequences of not providing consent;
Opposition and review: right to oppose the processing of personal data carried out by Smartvip and request the review of any automated decision of our Digital Platforms.
